Shipping and Refund Policy

Shipping Policy

Delivery Timeframe: We aim to deliver orders within 7-15 business days. Order processing takes 24 hours, and shipping time varies based on location and order size.

Refund Policy

Eligibility for Refunds: Unopened products can be returned within 45 days of purchase for a refund. Customers are responsible for the return shipping costs.

Conditions for Refunds:

• Product Condition: Must be unused and in original packaging.
• Proof of Purchase: Include receipt or proof of purchase.
• Refund Process: After inspection, if approved, a refund is initiated to the original payment method.

Non-Returnable Items: Certain items like perishable goods, custom products, and personal care goods are non-returnable.

Contact Us: For any queries or return instructions, contact us at info@smiq.ca or +1 (438) 884-1011​​.